FAQ
Ordering
Can I cancel my order?
We completely get it, we change our minds, too! With that if you wish to cancel your order it will just have to be done before the order has shipped. If the order has shipped, we will have to wait for the order to be delivered in order to start a return process.
Please email info@ejuicedb.com with info. They are our retailer filling orders and will be able to help.
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What if I want to speak to someone?
We want to speak to you too! Send us an email at info@ejuicedb.com with any questions, concerns, or feedback. I know that is a different URL but they are our retailer and will be able to help you.
We will be sure to get back to you within the next business day or 48-72 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday or Tuesday, but possibly sooner.
We are open Monday through Friday 9am - 6pm EST
It may take up to 48 hours to respond.
Shipping
Processing & Shipping Times
Processing times are not included in shipping times.
Shipping times are an estimate based on the vendor's past 90-day ship history. Processing times may take 1-3 business days to complete. Vendors do not ship items on weekends.
Shipping times are 3-7 business days after the order ships.
When do I receive my tracking number?
We work with a retailer called eJuiceDB. They send all tracking numbers via email once a package has been shipped. You can also view your orders and associated tracking numbers by logging in the right hand corner of the page
Expedited / Overnight / 2- Day Shipping
We do not offer Expedited, Overnight or 2nd Day Shipping.
Shipping to APO/FPO / MIlitary Boxes
We do not have the ability the ship to APO/FPO mailboxes. We suggest having items shipped to an address in the United States and then having them forwarded to your final destination.
Returns and Refunds
How do I return a product?
Our refund policy is very simple. If you are unhappy with your order we aren't happy either. We strive for customer satisfaction and will work with you to find a solution. We accept returns for credits or a refund within 2 weeks of receiving your items. Please contact our support team at info@ejuicdb.com
How long will it take to process my refund?
Refunds are processed within 7 days from when we receive the item(s).